Unknown Adult Charge on Your Bank Statement? How to Identify and Stop It (2026)
An unrecognised adult charge on your card is almost never from the site you signed up to — it is from the billing processor. How to identify the descriptor, and cancel through the processor directly.
If there is a charge on your statement you cannot place, and you suspect it is adult-related, the reason you cannot identify it is deliberate — and mostly benign. Adult platforms almost never bill under their own name.
Why the name is never the site.
Two things are going on at once. The first is discretion: billing under a neutral descriptor is a courtesy the sector adopted early and applies almost universally, so a glance at your statement does not reveal what a charge was for.
The second is structural, and it is the one that actually matters to you. Most adult platforms do not process cards themselves. They hand billing to a specialist third-party payment processor, and it is that processor — not the site — whose name lands on your statement, and whose systems hold your subscription. This is why hunting for a cancel button on the site so often fails: the site was never the entity taking your money.
The good news is that this works in your favour. These processors run their own consumer-facing cancellation desks, and they can stop a recurring charge without the platform's co-operation.
Who actually billed you — and where the cancel switch is.
Match the descriptor on your statement to the processor below, then use that processor's own consumer route. You do not need to know which site the charge came from — the processor can identify the subscription from your card details.
Read the descriptor on your statement first, then use the matching route below. These are the processors' own published consumer-cancellation channels, and they can stop a rebill without the platform's involvement.
| Processor | How it appears on your statement | How to cancel through them |
|---|---|---|
| Probiller | Probiller.com (or the support phone number) on your statement | Cancel at probiller.com, 24/7 live chat, [email protected], or +1-855-232-9550. Probiller stops the recurring membership directly — you do not need the site to co-operate. |
| CCBill | A descriptor referencing ccbill.com | Use the consumer lookup at support.ccbill.com. You will need your payment method plus two of: email, card number, account ID, transaction ID or subscription ID. Phone 1-888-596-9279 (24/7) or [email protected]. |
| Epoch | Epoch, or a reference to epoch.com | Use the "Find My Purchase" tool at epoch.com/find_purchase — it identifies the subscription from any two identifying details and cancels it, then emails confirmation. Billing support runs 24/7: phone 1-800-893-8871 (US toll-free) or +1-310-664-5810 worldwide, or email [email protected]. |
| Vendo | VendoStore, followed by identifiers | Cancel through the Vendo customer portal or by email. Access runs to the end of the paid period. Vendo states explicitly that cancelling is not the same as a refund, and any approved refund goes only to the original payment method. |
| SegPay | SegPay, or a segpay.com reference | SegPay operates a consumer support desk for cancellations and billing queries; start from the support address printed on the descriptor itself, which is the authoritative route for your specific transaction. |
Whichever route you use, screenshot the confirmation and keep the confirmation email. If a charge lands afterwards, that screenshot is the evidence that makes a card dispute succeed. Processor arrangements change — your statement descriptor is always the authority, not a list.
If the descriptor matches nothing here.
- Search the exact descriptor string, including any phone number printed alongside it. That number is usually the processor's consumer line and is the fastest route.
- Check whether a trial you took converted. A small charge becoming a larger one, on a date that is not the original signup date, is the signature of a trial conversion.
- Look for a second charge. Network cross-site offers accepted at checkout create a separate recurring line under a different descriptor, and people routinely cancel one and keep paying the other.
- Count the charges, do not just read the total. Creator platforms bill once per creator subscribed, so several small identical charges is one account with several live subscriptions, not a duplicate.
Cancel first, dispute second.
Go to the processor before you go to your bank. A card dispute raised without first attempting cancellation is often declined, and a chargeback can get your account with the platform closed and blacklisted, which matters if you have purchased content on it.
Screenshot the cancellation confirmation and keep the confirmation email. If a further charge lands afterwards, that screenshot is the evidence that makes the dispute straightforward. Without it, it is your recollection against a billing record, and the billing record wins.
Stopping it happening again.
The charge you cannot identify is almost always a recurring one, because one-off purchases get recognised and forgotten rather than lingering. The structural fix is to stop holding recurring adult subscriptions at all: a one-time payment produces a single, identifiable charge and then nothing at all to track, cancel, or fail to recognise a year later.
Skip the monthly meter. Own the library instead.
Selected Content is a one-time payment for lifetime access — downloads you keep, nothing to cancel, 30-day money-back guarantee.
See a pay-once library →Frequently asked.
What is a Probiller.com charge on my statement?
Probiller is a third-party payment processor used by adult membership sites — the charge is a membership you signed up for, billed under the processor\'s name rather than the site\'s. Probiller can cancel it directly at probiller.com, by 24/7 live chat, at [email protected], or on +1-855-232-9550.
How do I find out which site is charging me?
Use the processor\'s consumer lookup tool — CCBill\'s at support.ccbill.com and Epoch\'s "Find My Purchase" at epoch.com/find_purchase both identify the subscription from your payment details. You do not need to know the site name first; the processor identifies it for you.
Can I just call my bank and block it?
You can, but do the cancellation first. A dispute raised before attempting cancellation is often declined, and a chargeback can get your platform account closed and blacklisted. Cancel through the processor, keep the confirmation, then dispute only if a charge still lands.
Why am I being charged twice by the same adult site?
Usually either a network cross-site offer accepted at checkout, which creates a second recurring line under a different descriptor, or a creator platform where each creator you subscribe to bills separately. Cancel each one individually — stopping one does not stop the other.